Disney Parks – Bookable Experiences
Tickets to Disney parks include access to most attractions except for several special experiences that needed to be booked in advance.
However, it was 2019 and these special experiences could only be booked by phone, an experience that didn’t cut it anymore.
I lead the team that was tasked with reimaging this experience across all the complexity of the existing Disney experience.
A booking experience within an existing platform
All the entry and touch points.
The the list page
A multi platform, responsive and native experience.
Evolving patterns that don’t perform well — the filtering system
Evolving patterns that don’t perform well — the list card system
Evolved patterns together — An experience that puts the user first.
New features — Multi-day availability search, a non trivial P0.
The config page
An extensible and scalable platform.
Sweating the details
Handoff documentation snapshot.
Another handoff documentation snapshot.